Shipping from Italy, Costs & Free Shipping
- For orders with a product net value under 80 euros, a small shipping fee of 5 euros will be applied.
- For orders with a products net value within 250 euros qualify for free shipping.
- For orders with a products net value over to 250 euros, please contact us at
info@hyper-nozzle.com.
- For orders with a products net value up to 250 euros will be shipped via Italian Postal Service with registered mail.
- Shipping charges for your order will be calculated and displayed at checkout.
Should I pay for any Import Duties and Taxes?
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
Hyper-nozzle.com is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48–72 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at
info@hyper-nozzle.com
with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
As our Refund Policy, we accept returns up to 30 days after delivery. If the item is unused and in its original condition, we will refund the full product value minus the shipping costs. Pls note that you need to be responsible for return shipping costs.
In the event that your order arrives damaged in any way, please email us as soon as possible at
info@hyper-nozzle.com
with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at
info@hyper-nozzle.com.